Last updated: 12.07.2026

1. Introduction

This Privacy Policy explains how [Business Name] ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website or contact us.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.

2. Data Controller

The data controller responsible for your personal information is:

Business Name: [Business Name]
Address: [Business Address]
Email: [Email Address]
Telephone: [Telephone Number (optional)]

3. Information We Collect

Depending on how you interact with our website, we may collect:

Information you provide:

• Name

• Email address

• Telephone number (if provided)

• Company name (if applicable)

• Any information you include in your message

Information collected automatically:

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited

• Date and time of your visit

• Referring website

This information helps us maintain the security and performance of our website.

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries submitted through our contact form

• Communicate with you regarding your enquiry

• Provide information about our services when requested

• Maintain records of communications

• Improve our website and services

• Meet our legal and regulatory obligations

• Protect our website against misuse or fraud

We will not use your personal information for purposes that are incompatible with those described in this policy.

5. Lawful Basis for Processing

Under UK GDPR, we process your personal information on one or more of the following lawful bases:

• Legitimate Interests – to respond to enquiries, operate our business and improve our services.

• Contract – where processing is necessary to take steps before entering into a contract or to fulfil a contract.

• Legal Obligation – where we are required to comply with applicable laws.

• Consent – where we have requested and received your consent (for example, where required for certain marketing communications).

6. Marketing

If you contact us with an enquiry, we will use your information to respond to that enquiry.

We will only send marketing communications where we have your consent or another lawful basis to do so. You can ask us to stop sending marketing communications at any time.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

• Website hosting providers

• Email service providers

• IT support providers

• Professional advisers (such as accountants or solicitors)

• Government or regulatory authorities where required by law

All third-party providers are expected to keep your information secure and process it only on our instructions where applicable.

8. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK data protection law.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.

Enquiries submitted through our website will generally be retained for no longer than 24 months unless a longer retention period is required for legal or business reasons.

10. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

While we strive to protect your information, no method of transmitting information over the internet can be guaranteed to be completely secure.

11. Cookies

Our website may use cookies to improve functionality, analyse website usage and enhance your experience.

Where required by law, we will request your consent before placing non-essential cookies on your device.

Further information can be found in our Cookie Policy.

12. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request erasure of your personal information (where applicable)

• Request restriction of processing

• Object to processing based on legitimate interests

• Request transfer of your information (data portability, where applicable)

• Withdraw consent where processing relies on consent

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

[Business Name]
Email: [Email Address]
Address: [Business Address]

14. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: https://ico.org.uk
Telephone: 0303 123 1113

15. Changes to This Policy